Tag Archive

Customer Centricity: A Primer for Retailers

Published on August 18, 2014 By admin

  Hello and welcome to my blog. Over the last three years, technology has transformed commerce in ways we wouldn’t have imagined a decade ago…for consumers, retailers and vendors alike.  This has kept those of us in the retail technology advisory business very busy. I thought I would take a few minutes to visit and update a post I shared back in 2012. […]

Introducing Clientricity

Published on December 27, 2011 By admin

Social Clienteling & Customer Centricity Welcome and thanks for visiting my updated blog. Challenges often lead to change and 2011 was a year of unparalleled transformation…for consumers, retailers, and vendors alike. It was the year that retailers acknowledged that the consumer was in charge – ably armed with social, local and mobile technologies. In 2012 […]